-Receiving all calls from customer within agreed repose time and log call in Help desk system
-Provide solutions to customers via phone
-Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
-Provide remote diagnostic to customer system
-Monitor progress of calls
-Escalate call which exceed the “Service Level Agreement” criteria
-Prepare call log data for manage service report
-Maintenance of call log data
-Manage and document end user manual
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